RETURNS

Return Guide

  • We accept returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days from date of purchase, provided that all original tags are attached.
  • All returns are processed in Shop Credits. We do not offer cash refunds for returns.
  • All postal fees, customs duties and taxes for returns are to be paid by the customer.
  • You may return your order via the following options:

Via SingPost (SGD 3.8/return)

Via Ninja Van Drop off/Home Collection (SGD 3.8 - 5.6/return)

  • Registered mail is highly recommended as MadeYouLook will not be responsible for any packages that are lost or damaged upon return.

DO NOT RETURN

Do note that Returns are not allowed for the following:

  1. Sale items
  2. Items purchased from our pop-up events
  3. Customised/special request items
  4. Orders made using promotional codes (except first timer discount WELCOME20 & birthday discount)
  5. Orders made using store credits (gift cards excluded)

STORE CREDIT

  • After your return has been confirmed, you'll be issued a Store Credit equivalent to the purchase price of each returned item.
  • Please note that we do not provide cash refunds for any return orders.
  • Delivery fees or custom duties/taxes, if any, won't be refunded.
  • Your return will be processed from 5 to 10 business days from when we receive it.

Returns FAQs
How do I use the store credits?

To utilise online:

  1. Proceed with the checkout process as usual 
  2. On the checkout page, choose the redeem credit button 
  3. All applicable store credit will be applied. If the order total is less than your store credit, the remaining balance will remain in your account. 
What happens if I’ve returned an order that is not eligible for returns/ exchanges? 

We will send you back your item, an email notification will be sent to you once your parcel has been processed. In the event of redelivery, any associated fees will be your responsibility. Information regarding return fees and redelivery charges will be provided. 
What is the status of my return?

The Store Credit will be reflected in your Made You Look account within 8 business days after it has been dropped off.

Once your returned order has been processed, an email containing the details of the Store Credit will be sent to you.